The Malaysian Communications and Multimedia Commission (MCMC) has just introduced a mobile app for JENDELA Map. Not only you can use it to check on mobile and fixed broadband coverage availability, the JENDELA app also allows you to submit feedback about your telco’s service coverage at your area.
As shared during the last JENDELA quarter update, the MCMC is encouraging consumers with coverage issues to provide feedback via the JENDELA Map. Once a report is received, the MCMC will escalate the issue to the respective telcos for immediate action.
Reporting an issue on JENDELA app
To submit a report, just launch the JENDELA app and then go to the Map page. You can use the app to detect your current location or key in your address manually. Do note that you’ll have to grant the app access to your phone’s location services so that it can find your location.
When you tap an area, the app will display the list of services available according to telco. To file a report, just tap on the button below under the “Submit feedback for your location”. You’ll be asked to select the type of service and the type of issue you’re having (call drop, service disruption, poor coverage or no coverage).
Strangely, for cellular service, the JENDELA app only provides 5 telco options – Celcom, Digi, Maxis, U Mobile and Unifi Mobile. This is the same situation for the web version of the JENDELA map as shown below. If you have a service issue with YTL Communications’ Yes 4G or 5G service, you won’t be able to submit your feedback via the JENDELA Map.
The feedback of service form will also require your personal details including your full name, address, IC or passport number and phone number before submission.
Besides showing coverage areas, the JENDELA app also allows you to view other feedback or service requests submitted so far. At the time of writing, there are over 16,800 submissions and most of them are for feedback. According to the breakdown of requests, Digi currently leads with 5,170 requests, followed by Celcom at 4,046 and U Mobile 2,670. The status of each feedback is also marked by different pin colours, so you’ll be able to see how many reports are still under investigation, delayed and closed.
The JENDELA app also features a chatbot called “Ask AIDA” which provides a step-by-step guide for some of its key features.
JENDELA app features that don’t make sense
While the app allows easy submission of feedback, it doesn’t accept much input from users. There’s no open field for users to explain the issue, which would help to provide the MCMC and the assigned telcos with more details about the problem. If users want to complain about poor mobile speeds, the app should have a built-in speedtest tool or at least an option for users to attach a screenshot.
Another weird addition is the “Menarik Di” tab which doesn’t seem to be related to telco services. This seems to be a cross-promo section to highlight places of interest. Although my location is currently in the Klang Valley, it shows random locations such as Airport, home stays, farms and resorts located in other states.
The JENDELA Map was supposed to help consumers find the best telco service in their area. As we’ve highlighted previously, the map only shows the service coverage area and it doesn’t reflect the actual service quality. In fact, the Opensignal map is better in illustrating telco performance by location as it displays average speeds, latency and signal strength based on real-world user data. If you don’t want to use the app, you can also access the web version of JENDELA Map.
Have you tried the JENDELA app? Let us know what you think in the comments below.
UPDATE: Added screenshots of the service feedback form which only displays 5 telcos.
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